2b77 collects personal data through multiple touchpoints: the registration process, ongoing platform usage, payment transactions, customer support interactions, and technical data generated automatically by your device and browser. The categories of data we collect are described below.
1.1 Registration & Identity Data
When you create a 2b77 Account, we collect the information you provide directly during the registration form. This includes your chosen username, email address, date of birth, mobile phone number, and country of residence. Where identity verification (KYC) is required, we additionally collect copies of government-issued identity documents such as your National Identity Card (N ID), passport, or driver's licence, along with any supporting proof-of-address documentation you submit.
1.2 Financial & Transaction Data
To process deposits and withdrawals, 2b77 collects financial information including your selected payment method, mobile wallet number (bKash, Nagad, Rocket, or Upay), bank account details where applicable, and a record of all transactions conducted through your Account. We do not store full card numbers or mobile banking PINs — sensitive payment credentials are handled exclusively by our certified payment processing partners.
1.3 Usage & Behavioural Data
As you navigate and interact with the 2b77 platform, we collect data about your activity, including the games you play, wagers you place, betting markets you browse, session duration, pages visited, and features accessed. This behavioural data is used to personalise your experience, detect unusual patterns that may indicate problem gambling or fraud, and improve the platform's overall performance.
1.4 Technical & Device Data
Our servers automatically record certain technical information each time you access the 2b77 platform. This includes your IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, referring URL, and approximate geographic location derived from your IP address. This data assists with security monitoring, fraud prevention, and ensuring the platform renders correctly across different devices popular in Bangladesh, including low-end Android smartphones.
1.5 Communications Data
When you contact the 2b77 support team via live chat or email, we retain a record of those communications, including the content of messages, timestamps, and any attachments submitted. This record is used to resolve disputes, improve support quality, and maintain a verifiable audit trail of player interactions.
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Identity Data | Name, date of birth, NID number, email | Account registration & KYC |
| Financial Data | bKash number, transaction amounts, payment history | Deposit & withdrawal requests |
| Usage Data | Games played, bets placed, session time | Active platform use |
| Technical Data | IP address, device type, browser version | Every platform visit |
| Communications Data | Support chat logs, email correspondence | Contact with support team |
2b77 processes personal data only for specific, clearly defined purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The primary purposes for which 2b77 uses personal data are set out below.
- Account Administration: To create and maintain your 2b77 Account, authenticate your identity at login, manage Account settings, and process your requests, including deposits, withdrawals, bonus claims, and support tickets.
- Transaction Processing: To verify, execute, and record financial transactions between your 2b77 Wallet and your nominated payment method (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), and to comply with payment processor requirements.
- Regulatory Compliance & KYC: To fulfil our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements, including verifying your age (18+ only), identity, and the legitimate source of funds deposited on the platform.
- Fraud Prevention & Security: To monitor Account activity for signs of fraud, abuse, collusion, or suspicious betting patterns, and to protect the integrity of the 2b77 platform and its player community.
- Responsible Gaming: To identify players who may be displaying patterns consistent with problem gambling, to enforce self-exclusion requests, and to provide appropriate interventions in accordance with 2b77's Responsible Gaming policy.
- Platform Improvement: To analyse aggregate usage data in order to improve the functionality, design, and content of the 2b77 platform, including refining game recommendations and optimising the mobile experience for Bangladesh users.
- Marketing Communications: Where you have provided consent, to send you information about promotions, bonuses, new game releases, and seasonal offers relevant to BPL season, IPL season, Eid, and other events of interest to Bangladesh players. You may withdraw marketing consent at any time.
- Legal Obligations: To comply with applicable legal requirements, including responding to lawful requests from competent authorities and resolving disputes submitted to arbitration.
Identity Verification
We use your identity data to confirm you are 18 or older, to satisfy KYC requirements, and to protect your Account against unauthorised access by third parties.
Platform Personalisation
Behavioural and usage data helps us surface cricket betting markets, slot titles, and promotional offers most relevant to your individual activity and preferences on 2b77.
Consent-Based Marketing
Promotional emails and SMS notifications are sent only where you have given explicit consent. You can unsubscribe from marketing communications at any time through your Account settings.
2b77 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose.
3.1 Payment Processing Partners
To facilitate deposits and withdrawals, 2b77 shares the minimum financial data required with our certified payment processing partners. These partners include the operators of bKash, Nagad, Rocket, and Upay mobile financial services, as well as card scheme processors supporting Visa and Mastercard transactions, and banking partners including Dutch-Bangla Bank and City Bank. Each payment partner operates under its own data protection obligations and processes your data solely for transaction execution purposes.
3.2 Game Technology Providers
The casino and slot games available on 2b77 are supplied by licensed third-party game studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive technical session identifiers (but not your full personal profile) in order to deliver game content and verify the legitimacy of game rounds for dispute resolution purposes.
3.3 Identity Verification Services
Where automated KYC checks are performed, 2b77 may share identity document data with specialist KYC verification service providers. These providers are contractually bound to use the data solely for verification purposes and to delete it following completion of the verification process.
3.4 Legal & Regulatory Authorities
2b77 may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by a lawful order, court order, or applicable legal obligation. We will not disclose data beyond what is legally required and will notify affected users where permitted by law.
3.5 Business Transfers
In the event that 2b77 undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held by 2b77 may be transferred to the acquiring entity as part of that transaction. We will provide notice of any such transfer and ensure that the receiving party agrees to treat personal data in accordance with this Privacy Policy.
2b77 employs a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no online platform can guarantee absolute security, our controls are aligned with industry best practices for online gaming and financial service platforms.
SSL / TLS Encryption
All data transmitted between your device and the 2b77 platform is protected by industry-standard SSL/TLS encryption, preventing interception by unauthorised third parties during transit.
Encrypted Data Storage
Sensitive personal and financial data stored in our databases is encrypted at rest. Passwords are hashed using modern cryptographic algorithms and are never stored in plaintext form.
Access Controls
Access to personal data within 2b77's internal systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and subject to periodic review.
Fraud & Anomaly Detection
Our automated monitoring systems continuously scan for unusual Account activity, suspicious login patterns, and potential data breaches, triggering alerts and protective measures when anomalies are detected.
In the event of a personal data breach that poses a risk to your rights and freedoms, 2b77 will take immediate steps to contain the breach, assess its scope, and notify affected users as soon as reasonably practicable. Where required by applicable law, we will also report the breach to the relevant competent authority within the timeframe prescribed.
2b77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The retention periods applicable to the main categories of personal data held by 2b77 are summarised below.
- Account & Identity Data: Retained for the duration of your Account's active status, plus a minimum of five (5) years following permanent Account closure, to satisfy AML record-keeping obligations.
- Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of each transaction to comply with applicable financial record-keeping requirements.
- KYC Documents: Identity verification documents are retained for the period required by applicable AML regulations, typically five (5) years after the end of the business relationship.
- Usage & Behavioural Data: Platform usage logs are retained for up to twenty-four (24) months for analytics and platform improvement purposes, after which they are anonymised or deleted.
- Support Communications: Customer support records are retained for up to three (3) years following the closure of each support interaction, to assist with dispute resolution.
- Marketing Preferences: Records of marketing consent and preference settings are retained for the duration of the consent plus three (3) years, to demonstrate compliance in the event of a complaint.
Where personal data is no longer required, 2b77 will securely delete or irreversibly anonymise it. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical purposes.
As a 2b77 player, you hold specific rights in relation to the personal data we hold about you. You may exercise any of the rights described below by contacting our support team. We aim to respond to all valid requests within thirty (30) days.
Request a copy of the personal data 2b77 holds about you and information about how it is processed.
Request correction of any inaccurate or incomplete personal data held in your 2b77 Account profile.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that 2b77 restrict the processing of your personal data in certain circumstances, such as while a correction request is being assessed.
Request a structured, machine-readable copy of the personal data you provided to 2b77, for the purpose of transferring it to another service provider.
Object to the processing of your personal data for direct marketing purposes. This right may also apply to processing based on legitimate interests in certain circumstances.
2b77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will update the effective date shown at the top of this document and, where feasible, notify registered players via the platform notification system or by email to their registered address.
We encourage you to review this Privacy Policy periodically to stay informed about how 2b77 collects and uses your personal data. Your continued use of the platform following any update constitutes acceptance of the revised Privacy Policy.
If you have questions, concerns, or complaints about this Privacy Policy or the way 2b77 handles your personal data, please contact our support team. We take all privacy inquiries seriously and will acknowledge your contact within two (2) business days. Contact details:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 through the 2b77 platform after login
- Response Target: Within 30 days for formal data rights requests; within 2 business days for general privacy inquiries
This Privacy Policy is governed by and construed in accordance with the laws applicable to 2b77's offshore jurisdiction of incorporation. Nothing in this policy limits any rights you may hold as a consumer under the laws of your country of residence.